Hostsmart

Case Study

The Challenge: managing linen demand across a growing luxury portfolio

Hostsmart operates at the premium end of the short-let market, running a diverse and fast-growing portfolio of high-end Airbnb properties - from sleek business apartments to luxury homes with pools. Across all of them, presentation standards are non-negotiable.

In the run-up to Christmas, bookings surged. Stock levels that had been perfectly adequate suddenly weren't, and with tight property turnaround, schedules to hit, the risk of linen shortages was a real problem - not just operationally, but for the guest experience they'd built their reputation on.

Hostsmart got in touch with our team, looking for a fast, practical solution.

A photo of a high-end Airbnb property dining room

What we delivered

After a quick conversation to understand exactly where the pressure points were, we put an enhanced service plan in place.

This meant increasing collection and delivery runs to keep clean linen moving consistently across their sites, prioritising turnaround times to fit around their changeover windows, and making sure we had the capacity within our own operations to handle the extra volume.

We kept lines of communication open throughout to manage the fluctuating demand. Alongside laundry work, we continue to support Hostsmart with purchases and product sourcing, helping them keep quality consistent as they take on new properties.

The result

Hostsmart thrived during their busiest period without a hitch. Turnarounds stayed on schedule, and guests experienced exactly the standard of presentation they'd expect from a premium Airbnb. Hostsmart are now one of our largest and fastest-growing clients. As their portfolio expands, we're right alongside them.

Key services we provide:

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Looking for a tailored laundry or linen service?

If you have a laundry or linen enquiry, no matter what it is, please contact us. We aim to respond to all enquiries within 4 hours during business hours (Mon - Fri).

Call: 01635 869 133
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