Awash Laundry™ are strongly committed to protecting the privacy of our customers. We do not request your consent to share your personal details with third parties who buy customer lists because we have no intention to ever sell, rent or loan to any third party any information from which our customers may be identified. The only circumstances when we may provide details, identifiable to you, to third parties are where we are required to do so by law, in order to administer your order (see section on Payment Details below), where necessary to safeguard the proper operation of our systems and where required for business succession reasons.
We will hold your details on our internal system. We do our best to ensure the security of your details by using up-to-date industry practices to guard against unauthorised access, use, disclosure or loss.
Your personal details will not be used in ways to which you have not consented.
It is possible to view our site without providing any personal details. However, without registering your details you will not be able to order on-line.
We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, address, telephone number and payment details.
We will use this information to process your order and payment.
We may also review the products you buy to enable us to give you information about products and services that you may be interested in.
We use HubSpot CRM software for booking appointments. HubSpot's own Data Processing Agreement is set out below:
2.1 - Protection of Customer Data. The terms of the DPA are hereby incorporated by reference and will apply to the extent any Customer Data includes Personal Data. The DPA sets out how we will process Personal Data on your behalf in connection with the Subscription Services provided to you under this Agreement. We will maintain commercially appropriate administrative, physical, and technical safeguards to protect Personal Data as described in the DPA, including our Security Measures in Annex 2 of our DPA.
2.2 - Compliance with Instructions. We will only Process Customer Personal Data for the purposes described in this DPA or as otherwise agreed within the scope of your lawful Instructions, except where and to the extent otherwise required by applicable law. We are not responsible for compliance with any Data Protection Laws applicable to you or your industry that are not generally applicable to us.
2.3 - Conflict of Laws. If we become aware that we cannot Process Customer Personal Data in accordance with your Instructions due to a legal requirement under any applicable law, we will (i) promptly notify you of that legal requirement to the extent permitted by the applicable law; and (ii) where necessary, cease all Processing (other than merely storing and maintaining the security of the affected Customer Personal Data) until such time as you issue new Instructions with which we are able to comply. If this provision is invoked, we will not be liable to you under the Agreement for any failure to perform the applicable Subscription Services until such time as you issue new lawful Instructions with regard to the Processing.
2.4 - Security. We will implement and maintain appropriate technical and organizational measures to protect Customer Personal Data from Customer Personal Data Breaches, as described under Annex 2 to this DPA ("Security Measures"). Notwithstanding any provision to the contrary, we may modify or update the Security Measures at our discretion provided that such modification or update does not result in a material degradation in the protection offered by the Security Measures.
2.5 - Confidentiality. We will ensure that any personnel whom we authorize to Process Customer Personal Data on our behalf is subject to appropriate confidentiality obligations (whether a contractual or statutory duty) with respect to that Customer Personal Data.
2.6 - Customer Personal Data Breaches. We will notify you without undue delay after we become aware of any Customer Personal Data Breach and will provide timely information relating to the Customer Personal Data Breach as it becomes known or reasonably requested by you. At your request, we will promptly provide you with such reasonable assistance as necessary to enable you to notify relevant Customer Personal Data Breaches to competent authorities and/or affected Data Subjects, if you are required to do so under Data Protection Laws.
2.7 - Deletion or Return of Customer Personal Data. We will delete or return all Customer Data, including Customer Personal Data (including copies thereof) Processed pursuant to this DPA, on termination or expiration of your Subscription Service in accordance with the procedures set out in our Product Specific Terms. This term will apply except where we are required by applicable law to retain some or all of the Customer Data, or where we have archived Customer Data on back-up systems, which data we will securely isolate and protect from any further Processing and delete in accordance with our deletion practices.
We may occasionally need to contact you to enable us to fulfil your order correctly. For example, if your delivery day needs to be changed, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email.
From time to time, we may also send you a letter, email or telephone telling you about updates, special offers which we believe may interest you or we may ask for feedback as we are constantly trying to improve our standards of service. We will not send you any non-administrative emails or text messages unless you specifically request them. You can update your contact details by contacting the office (contact details are given on the contact us page of our website).
If you cancel your account with us, we may archive your address and occasionally send you communications inviting you to try us again. You can remove yourself from our mailing list at any time by contacting our office.
Your payment details, credit card numbers etc. will remain within the operational system at Awash Laundry™. They will be processed using a system using up-to-date security technology supported by NetBanx Card Payments. Beyond this, they will never be shared with any third party except in the limited circumstances explained above.
We will never email you asking you for your payment details; please be wary of fraudulent requests for your card details via this route.
Awash Laundry™ use a feature of your Internet Web Browser called a 'Cookie' on our site. A Cookie is a file that your Web Browser places on your computer's hard disc which allows us to help you get the best out of your visit to the site. You can read more about our cookies policy here.
Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by Awash Laundry™, you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.
We are registered under the Data Protection Act 1998 and comply with the Act in our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up-to-date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
During any on-line session you will be able to see and amend the details you have provided on line by clicking on 'My Account'.
From time to time it may be necessary for us to update this Privacy Statement. We will notify you of any such changes by posting them on the Awash Laundry™ website.
Email: enquiries @ awashlaundry.co.uk
If you have a laundry or linen enquiry, no matter what it is, please contact us. We aim to respond to all enquiries within 4 hours during business hours (Mon - Fri).
Call: 01635 869 133
or get in touch
